![]() ![]() Proactive intelligence and predictive emotional sentiment.Goal-driven conversational AI built for CX.Multi-lingual experiences with 100+ languages supported.Natural Language Understanding for human-like conversations.Intuitive analytics and real-time reporting.Omni-channel (email, chat, voice, social).Human escalation via agent desk integration ( Zendesk, Salesforce, Freshworks, Khoros, Zoho, Sprinklr, Shopify).Back-end systems integrations (CRM, OMS, etc.) for meaningful and personalized resolutions.Autogenerated Q&As from existing knowledge sources (e.g., knowledge base, PDFs, etc.).Sentiment analysis for contextual next best action.Reinforcement learning and ongoing optimization.Conversation OS: Intent Narrowing, Suggestions, Dynamic Welcome Menus. ![]() Generative AI technology with administrative control (also known as Sanctioned AI™).The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, Warner Bros. Netomi is incredibly easy to adopt with out-of-the-box integrations with all of the leading agent desk platforms. It can automatically resolve over 70% of customer queries without human intervention and focuses holistically on AI customer experience. ![]() It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. What makes Netomi one of the best AI chatbots of 2023?
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